Returns

Our return policy is quick and easy. We are happy to accept returns on all garments from 'The Collection' (excluding swimwear) we ask you to contact us before returning your item, you can do this via email - info@shaniceemily.com

 

All Items must have all original ShaniceEmily tags attached, and not have any signs of wear such as makeup, fake tan or the smell of perfume. Items must be returned at the customer’s expense. We advise you to return your parcel via a tracked and signed for service. Please note you are responsible until we sign for your parcel, Failure to do so will result in us not being able to process your return.

 

Please note jewellery and swimwear cannot be returned for health and hygiene reasons.

 

If your order is faulty or damaged, we are happy to either exchange or offer a refund. – We offer a free return service if this is the case and ask you to get in contact via email – Info@shaniceemily.com

 

If you have any questions please do not hesitate to get in touch.

Hand Made Garments

 

A select line of the pieces we offer are hand made to order, in our UK Studio. Once we receive your order, it is placed in a queue to be cut and hand made.  We have a 3 – 5 day lead-time on all items, and will keep you updated on the status of your order. You are able to tell if your ordering from our hand made line as it will say in the description box.

We offer free alterations if you items are too big, however we cannot alter an item that is too small, so please double check your size via our size chart.

If your order is faulty or damaged, we are happy to either replace it or fix it depending on the fault. –We offer a free return service if this is the case and ask you to get in contact via email – Info@shaniceemily.com

If you have any questions please do not hesitate to get in touch.

Get in touch using our social links below or email us, info@shaniceemily.com

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© 2015 by Shanice Emily

Photography  PJ West & Nurcan Gunes